Mandarin & Cantonese Customer Service Representative | Competitive Salary & Career Growth

Kuala Lumpur / Penang, Malaysia

Are you fluent in Mandarin, Cantonese, and English? Join an international customer support team and help travelers with reservation-related inquiries while delivering an outstanding service experience.

This role is ideal for individuals who enjoy communicating with people, solving problems, and working in a fast-paced environment within the hospitality and travel industry.

Your Responsibilities

Assist with reservation-related inquiries via phone, email, and other communication channels
Support users with booking, modification, and cancellation requests
Handle pre- and post-reservation inquiries professionally and efficiently
Coordinate with hotels to arrange special requests and booking requirements
Serve as a liaison between guests and hotels to help resolve issues and concerns
Build and maintain positive relationships with hotel partners through excellent service
Ensure accurate documentation and timely follow-up on all requests

What We're Looking For

Fluent Mandarin, Cantonese, and English communication skills
Strong customer service and problem-solving abilities
Customer-focused mindset with excellent interpersonal skills
Ability to work independently and take ownership of tasks
Good commercial awareness and attention to detail
Previous experience in customer service, hospitality, travel, reservations, or contact center environments is an advantage
Comfortable working in a fast-paced and dynamic environment
Flexibility to work rotating shifts based on business needs

What We Offer

Competitive salary package
Performance-based incentives
Comprehensive training and onboarding
Career growth and development opportunities
International and multicultural work environment
Supportive team culture

If you're looking to grow your career in customer support and enjoy helping people create smooth travel experiences, we'd love to hear from you.

Email : [email protected]